Shipping policy
Special Events:
Due to holidays coming up, shipping carriers have suspended their guaranteed commitment times for all shipments going to any destination until further notice. All delivery estimations given at checkout can possibly see delays. Please keep an eye on your tracking and if you have any questions, feel free to reach out to us.
General Terms
We ship to all 50 United States. We are unable to ship to APO/military addresses at the moment. We currently do not ship outside of the United States.
Order Cancellation and Changes
Once a tracking code has been generated, we will not cancel or make changes to your order.
Shipping Method
We reserve the right to use a different shipping carrier (using a comparable service) than what was selected at checkout. Orders will be shipped using our preferred provider and we are unable to accommodate shipping orders on a customer's personal shipping account.
Free/Included Items
Free or bonus items included with purchase may be substituted with other items of similar value as necessary and will be shipped using the lowest cost means available.
Tracking Information
We will post tracking numbers to your order at the time of shipment or as soon as they are available. Any package over $300 will have a signature requirement, and for security purposes we will not remove that requirement for any reason.
Address Changes
Packages will be delivered to the address confirmed on your order. For security, address changes cannot be made after the order is placed. We are unable to change shipping addresses, redirect, or place a hold on a shipped package.
Refused Delivery
If you elect to refuse the delivery of the items you ordered from JOJA Store or return items without requesting a RMA (Return Merchandise Authorization), a 25 % restocking fee plus original shipping charges will be deducted from your refund.
Free Shipping Terms - Delivery within 7 - 15 Business Days
Paid Shipping Terms
Non-personalized orders placed with expedited ground service selected (USPS, UPS Ground, UPS Home Delivery) before 11am Eastern Time that are fulfilled from our office will ship same business day; those placed on Saturday or Sunday will ship next business day.
Damaged, Missing, Defective or Malfunctioning New Merchandise Policy
Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 5 business days of delivery.
Damaged Merchandise
Items are carefully packaged to protect against damage during shipping. Please carefully inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process.
Promotional Gift Cards
If a promotional gift card is issued, provided as a free item with purchase or otherwise at no cost, the gift card will expire 90 days from the date it was issued.